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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
MarketWatch (press release)
BMC's Remedy suite now supports more than 4000 service requests every month, seamlessly integrating customer support, change, asset and request management. ...
and more »
MarketWatch (press release)
"We are always looking for ways to improve our customer service, and we believe that CSI's products and services will allow us to better serve our customers ...
and more »
MarketWatch (press release)
We felt that it was essential to align our customer service offering to the exceptional experience offered by our products. With that in mind we needed a ...
and more »
MarketWatch (press release)
... licensed subsidiary First American Administrators, Inc., are creating a more collaborative relationship to merge Humana's customer-service model with ...
and more »
TechRepublic
Learn how to deliver a great customer experience that keeps them coming back for... How to Improve Customer Service Oracle Discover how a good customer ...
CRM Your Salespeople Will LoveTechRepublic
2010 Service & Leadership Trends in Customer SupportTechRepublic
all 108 news articles »
Washington Post
Washington Post
"They're trying to make this the best customer-service facility in the league," one usher told me. "And I agree with that." This person was a longtime usher ...
MarketWatch (press release)
The report emphasizes Lenovo's stable customer service and support strengths, which are important to overall customer satisfaction and loyalty. ...
and more »
Atlanta Journal Constitution
Delta Air Lines customer service agents are closer to a representation election to determine whether their combined Delta-Northwest work ...
WLBT-TV
Residential customers can pay their water and sewer bills online 24 hours a day 7 days a week by simply calling the customer service line (601) 960-2000 and ...
and more »
TheDigitel
TheDigitel
The company is hiring entry-level Customer Service representatives. Interested applicants should apply online prior to the job fair. ...
Verizon looks to add 100 jobs at North Charleston call centerLive 5 News
Verizon Wireless looking to fill 100 jobsCharleston Post Courier
all 3 news articles »
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Ebooks, Scripts,
Websites, and more... I'll always feel warmly about Conrad's restaurant, in Glendale, California.On... Read More It's never too soon to start saying thanks to your... Read More Every time my firm conducts communication skills training, we know... Read More Wherever you turn these days you'll find articles covering every... Read More Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More Customer service and customer service training are vital for any... Read More What customers really want can be divided into two areas.Firstly... Read More If you want to learn how to get your clients... Read More $350 million in bad checks are written each and every... Read More Last night I was at my computer and a Skype... Read More Who was it that said - "The customer is always... Read More Loyal customers are the foundation of almost every business. Going... Read More There are five techniques that have been proven to be... Read More Customer service is the pits, you say. You are not... Read More Landing a new client is like courting a potential spouse.... Read More With all of the recent data theft in the financial... Read More You try to make your customers happy. You sincerely WANT... Read More Those of us in home based and small businesses are... Read More The latest report from the American Customer Satisfaction Index (Michigan... Read More The primary objective of a business is to get and... Read More Customer service is the most vital asset for Business either... Read More Every customer looks for 3 special benefits when they do... Read More Businesses that fail, often forget to seek out the customer... Read More What a lot of money we have been wasting on... Read More "Thanking your customers" - Why you should do it and... Read More
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Becoming A Solution To Your Customers Problems
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Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Making Customer Satisfaction Surveys Work
Why bother? Good customer service is the life blood of... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Sending Mixed Signals Can Send Your Clients Away
I call it the "wave and roll."You walk up to... Read More
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips --... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
When a Customer Has Done Everything to Get Your Goat
You try to make your customers happy. You sincerely WANT... Read More
How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth... Read More
How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly,... Read More
Dissatisfied or Rude Customers Can Be Satisfied Customers
On a recent airline flight I was an upset... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
Customer Service Customer Service |